The NCEdCloud Forgot My Password Process

In the digital age, passwords are the gatekeepers to our online accounts and sensitive information. However, with the multitude of accounts we manage, forgetting a password can be a frustrating experience. Fortunately, the NCEdCloud platform, developed by the North Carolina Department of Public Instruction, has implemented a user-friendly process to help you regain access to your account when you’ve forgotten your password.


Whether you’re a student, teacher, parent, or administrator, this article will guide you through the step-by-step process of resetting your NCEdCloud password, ensuring you can quickly and securely regain access to the valuable educational resources available on the platform.

Step 1: Visit the NCEdCloud Login Page

The first step in the password reset process is to visit the NCEdCloud login page. Open your preferred web browser and navigate to

Step 2: Click on the “Forgot Password” Link

On the NCEdCloud login page, you’ll see a “Forgot Password” link or option. Click on this link to initiate the password reset process.

NCEdCloud Forgot My Password

Step 3: Enter Your NCEdCloud Username

After clicking the “Forgot Password” link, you’ll be prompted to enter your NCEdCloud username. This is the same username you use to log in to the NCEdCloud platform.

If you’ve also forgotten your username, you can refer to the “Forgot My Username” process outlined in our previous article or contact your school’s IT support team for assistance.

Step 4: Verify Your Identity

Once you’ve entered your NCEdCloud username, you’ll be asked to verify your identity. This step is crucial to ensure that only authorized individuals can reset their passwords, protecting the security of your account and sensitive information.

The verification process may involve answering security questions, providing additional personal information, or confirming details associated with your account. Follow the on-screen instructions carefully and provide accurate information to proceed with the password reset process.

Step 5: Create a New Password

After successful verification, you’ll be prompted to create a new password for your NCEdCloud account. When choosing a new password, it’s important to follow the best practices for password security:

  • Use a combination of uppercase and lowercase letters, numbers, and special characters.
  • Avoid using common words, phrases, or personal information that can be easily guessed.
  • Create a unique password that you haven’t used for other accounts.
  • Consider using a password manager to generate and store strong, unique passwords.

Step 6: Confirm and Save Your New Password

Once you’ve entered your new password, you’ll be asked to confirm it by entering it again. Double-check to ensure you’ve typed it correctly before submitting the new password.

After confirming your new password, follow any additional on-screen instructions to complete the password reset process successfully.

Alternative Methods for Password Reset

If you encounter any issues with the self-service password reset process, or if you prefer additional assistance, there are alternative methods available:

  1. Contact School/District IT Support If the self-service password reset process is not working for you, the best alternative is to reach out to your school or district’s IT support staff. They have the ability to manually verify your identity and reset your NCEdCloud password. This could involve providing additional documentation or answering security questions to confirm you are the legitimate account owner. The IT staff can then reset your password and provide you with the new temporary login credentials.
  2. NCEdCloud Help Resources The NCEdCloud platform provides several self-help resources for users. In the Help Center at, you’ll find guides, FAQ sections, and step-by-step troubleshooting for common issues like password resets. There may be additional tips or escalation procedures outlined here if the standard reset process is not working for your account.
  3. Contact NCEdCloud Support Directly As a last resort, you can contact the NCEdCloud support team by emailing [email protected] or calling 919-807-4357. The support staff will ask you for details about the password reset issue you’re facing and can provide personalized assistance. They may be able to complete a manual account verification and reset after gathering more information about your specific situation and account details.

The key with any alternative method is to have verification documentation like your PowerSchool ID, personal details, or previous password hints ready to confirm your identity to the IT staff or support team. This allows them to securely reset your NCEdCloud credentials and regain your access.

Importance of Password Security

Resetting your NCEdCloud password is not only a solution when you forget your credentials but also an opportunity to enhance the security of your account. Regularly updating your passwords and following best practices for password management can help protect your sensitive information and prevent unauthorized access.

Remember, the NCEdCloud platform is designed to provide a secure and convenient learning environment, and the password reset process is an essential part of maintaining that security. By following the steps outlined in this article, or seeking assistance from the appropriate support channels, you can regain access to your account and continue leveraging the valuable educational resources available on the NCEdCloud portal.