NCEdCloud Forgot My Username Process

In today’s digital age, educational institutions are increasingly relying on cloud-based platforms to facilitate learning and administrative tasks. The NCEdCloud portal, developed by the North Carolina Department of Public Instruction, is one such platform that provides seamless access to a wide range of educational applications and resources. However, with so many usernames and passwords to remember, it’s not uncommon for users to forget their NCEdCloud login credentials.


If you find yourself in a situation where you’ve forgotten your NCEdCloud username, don’t worry – the platform offers a straightforward process to retrieve this crucial piece of information.

In this article, we’ll guide you through the step-by-step process of recovering your NCEdCloud username, ensuring you can regain access to the valuable educational resources available on the platform.

Step 1: Visit the NCEdCloud Login Page

The first step in recovering your forgotten NCEdCloud username is to visit the login page. You can do this by opening your preferred web browser and navigating to

Step 2: Click on the “Forgot Username” Link

NCEdCloud Forgot My Username

On the NCEdCloud login page, you’ll see a “Forgot Username” link or option. Click on this link to initiate the username recovery process.

Step 3: Provide Identification Information

After clicking the “Forgot Username” link, you’ll be prompted to provide some identification information. This usually includes your first name, last name, and either your PowerSchool ID number or your date of birth.

It’s essential to provide accurate information during this step, as the system will use this data to verify your identity and retrieve your associated NCEdCloud username.

Step 4: Follow the On-Screen Instructions

Once you’ve provided the required identification information, the NCEdCloud system will process your request. Follow any additional on-screen instructions or prompts that may appear.

In some cases, you may be asked to provide further verification, such as answering security questions or confirming personal details. This additional step helps ensure the security of your account and protects your sensitive information from unauthorized access.

Step 5: Receive Your NCEdCloud Username

If the verification process is successful, you will receive your NCEdCloud username through the communication method specified during the recovery process. This could be via email, text message, or displayed on the screen.

Make sure to note down or copy your username accurately, as you’ll need it to log in to the NCEdCloud portal.

Alternative Methods for Username Recovery

If the self-service “Forgot Username” process doesn’t work for you, or if you encounter any issues along the way, there are alternative methods you can try to recover your NCEdCloud username:

  1. Contact Your School’s IT Support Team: Your school or district likely has an IT support team dedicated to assisting students, teachers, and staff with technology-related issues. Reach out to them and explain your situation. After verifying your identity, they should be able to retrieve your NCEdCloud username for you manually.
  2. Consult the NCEdCloud Help Center: The NCEdCloud platform has a comprehensive Help Center available at Here, you can find additional resources, guides, and troubleshooting tips related to username recovery and other common issues.
  3. Reach Out to NCEdCloud Support: If you’re still having trouble recovering your username, you can contact the NCEdCloud support team directly. They can be reached via email at [email protected] or by phone at 919-807-4357 (HELP). Provide them with details of your situation, and they’ll assist you in regaining access to your account.

Remember, forgetting your NCEdCloud username is a common occurrence, and the platform is designed to make the recovery process as simple and secure as possible. By following the steps outlined in this article, or seeking assistance from the appropriate support channels, you’ll be able to quickly regain access to the valuable educational resources available on the NCEdCloud portal.