NCEdCloud IAM Service Support

The NCEdCloud Integrated Access Management (IAM) Service plays a crucial role in ensuring secure and efficient access to educational resources for students, teachers, and administrators across North Carolina. However, even the most robust systems can encounter challenges, and that’s where the NCEdCloud IAM Service Support comes into play, providing a comprehensive array of resources to assist users in resolving any issues they may face.


NCEdCloud IAM Service Support: Your Go-To Resource Hub

The NCEdCloud IAM Service Support website is a one-stop shop for all your support needs, offering a wealth of information and resources to help you navigate the platform seamlessly. Here are some of the key support resources available:

  1. Frequently Asked Questions (FAQ) Webpage: The FAQ webpage is a treasure trove of information, addressing common queries and concerns related to the NCEdCloud IAM Service. Whether you’re a new user or an experienced administrator, this resource provides invaluable insights and solutions to frequently encountered issues.
  2. LEA Administrators Page: For Local Education Agency (LEA) administrators, the LEA Administrators page is a dedicated resource hub, offering information and FAQs tailored specifically to their unique roles and responsibilities within the NCEdCloud IAM Service.
  3. “Claim My Account” Resources: New users can find comprehensive guidance on how to claim their NCEdCloud IAM Service account through the “Claim My Account” resources. These resources include step-by-step instructions, video tutorials, and additional support materials, ensuring a smooth onboarding process for all users.
NCEdCloud Claim account

If you cannot find an answer to your questions within the resources provided on the NCEdCloud IAM Service Support website, you can report the issue by following your normal local technology support process or by contacting your local NCEdCloud LEA Administrator or Public School Unit (PSU) Help Desk personnel.

Support Escalation for LEA Administrators

In cases where NCEdCloud IAM Service issues cannot be resolved locally, LEA Administrators have the opportunity to escalate their concerns to Identity Automation, the trusted partner responsible for managing the NCEdCloud IAM Service.

Before escalating an issue, LEA Administrators are encouraged to check the NCEdCloud Status page to determine if Identity Automation is already aware of and actively working on resolving the reported issue.

If the issue is not listed on the NCEdCloud Status page, LEA Administrators can open a support ticket with Identity Automation through the following channels:

  1. Identity Automation Support Community: LEA Administrators can access the Identity Automation Support Community and submit their support requests directly through this dedicated platform.
  2. Email Support: For those who prefer email communication, LEA Administrators can reach out to Identity Automation’s support team by sending an email to [email protected].
  3. NCEdCloud IAM Service Applications View: Within the NCEdCloud IAM Service Applications view, LEA Administrators will find an Identity Automation Support Community icon, which provides a direct link to the support community for submitting tickets.

If an LEA Administrator does not have credentials for the Identity Automation Support Community, they can request access by sending an email to [email protected].

Committed to Providing Comprehensive Support

The NCEdCloud IAM Service Support team is dedicated to ensuring that users have access to the resources and assistance they need to navigate the platform effectively. By offering a range of support options, including self-service resources, local support channels, and escalation paths to Identity Automation, the NCEdCloud IAM Service Support ensures that no issue goes unaddressed.

Whether you’re a student, teacher, administrator, or IT professional, the NCEdCloud IAM Service Support is your trusted partner in resolving any challenges you may encounter, allowing you to focus on what truly matters – delivering exceptional educational experiences for the students of North Carolina.